FAQ's

Frequently Asked Questions (FAQs)

1. How do I place an order?

Placing an order is simple! Browse our products, select your preferred items, choose the size or variant (if applicable), and click Add to Cart. Once ready, proceed to checkout and complete your payment securely.

2. What payment methods do you accept?

We accept multiple secure payment options, including:

  • Credit & Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (COD) (if available)

All transactions are processed through secure and trusted payment gateways.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on selected products and locations. COD availability will be shown at checkout.

4. How long does shipping take?

Orders are usually processed within 1–2 business days.
Delivery typically takes 5–10 business days, depending on your location and courier service.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to track your shipment in real time.

6. Do you ship internationally?

Currently, we only ship within India. International shipping may be introduced in the future.

7. What are the shipping charges?

🚚 Shipping is free on all orders unless mentioned otherwise on the product or checkout page.

8. Can I change or cancel my order after placing it?

Orders can only be modified or cancelled before they are shipped. Please contact us as soon as possible at support@glamourluxe.in with your order number.

9. What is your return & refund policy?

We offer returns/refunds as per our Return & Refund Policy.
Please ensure products are unused, unwashed, and in their original packaging.
For full details, visit our Return & Refund Policy page.

10. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the product and packaging. We’ll resolve the issue as quickly as possible.

11. Are the product images accurate?

We strive to display products as accurately as possible. However, slight variations in color may occur due to lighting, photography, or screen settings.

12. How can I contact customer support?

You can reach us at:
📧 Email: support@glamourluxe.in
⏰ Support Hours: Monday – Saturday, 10 AM – 6 PM

13. Is my personal information secure?

Yes. We value your privacy and ensure all customer information is protected and handled securely. Please review our Privacy Policy for more details.